Returns & Refunds
Our promise: if something isn't right, we'll make it right.
You can request a return within 7 days of delivery. How the return is handled depends on the reason:
1. Defective, damaged, or wrong item
- Report within 48 hours of delivery.
- Free reverse pickup — no charge to you.
- Full refund or a free replacement, your choice.
2. Change of mind
- Request within 7 days of delivery.
- A reverse-pickup fee of ₹100 is deducted from your refund.
- The item must be unused, unwashed, and returned with all original tags and packaging.
3. Non-returnable items
Certain items are marked non-returnable on the product page and cannot be returned for change of mind. (Defective/damaged protection still applies to these.)
How to request a return
- Go to My Account → My Orders and find your order.
- Or email support@majda.com with your order number and the reason.
Refund timelines
- Once we receive and inspect the returned item, refunds are initiated within 2–3 business days.
- Prepaid orders are refunded to the original payment method; COD orders are refunded to your bank account or as store credit.
- It may take a few additional days for your bank to reflect the credit.
See also our Cancellation Policy for orders not yet shipped.